Returns & Exchanges

At Big Frog Supply, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring you have the right equipment for your project. If your item is defective or doesn't meet your needs, we provide a streamlined process for returns and hardware replacements.

Return Process

• 1.
  Request an RMA

  Log into your account and submit a Return Merchandise Authorization (RMA) request to receive your unique tracking number and return instructions.

• 2.
  Pack the Electronics

  Securely pack the item in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, your refund or exchange will be processed within 5-7 business days to your original payment method.